Privacy Policy

1. Introduction

KCB General Trading and Projects (Pty)Ltd ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our services and tells you about your privacy rights.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. Our commitment extends beyond legal compliance to building trust with our clients through transparent data practices.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our services to you:

Personal Identification Information

• Full name and contact details (email, phone number, address)
• Business information (company name, job title)
• Payment and billing information for services

Service-Related Information

• Details about the services you request or inquire about
• Project specifications and requirements
• Communications and correspondence with our team

Technical and Usage Data

• IP address, browser type and version
• Pages visited, time and date of visits, time spent on pages
• Other diagnostic data and cookies information

3. How We Use Your Information

We use the collected data for various purposes, always with a lawful basis for processing:

• Service Provision: To provide and maintain our services, including project execution
• Customer Support: To respond to your inquiries and service requests
• Business Operations: For contract administration, billing, and accounting
• Improvements: To enhance and personalize your experience with our services
• Communication: To send important notices and marketing communications (with consent)
• Security: To monitor usage and detect, prevent technical issues
• Compliance: To fulfill our legal and regulatory obligations

4. Data Protection & Security

We implement industry-standard security measures to protect your personal data:

• Encryption of sensitive data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and staff training on data protection
• Secure document disposal procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously work to implement appropriate safeguards.

5. Your Data Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion under certain circumstances
• Restriction: Request limitation of processing
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities
• Consent Withdrawal: Withdraw consent where applicable

To exercise these rights, please contact us using the information below. We may need to verify your identity before processing certain requests.